Woodlands Park Health Centre
BW
Bradie W. 5 years ago • From Google
Bad
Extremely disappointing experience since registering just over a year ago following a house move, though I am actively seeking alternative care. I have been reluctant to book appointments here and have preferred to manage health concerns independently rather than attend this practice. Approximately a year ago, I contacted the surgery regarding a sensitive medical matter that I believed would be straightforward to address. During the telephone call, I was given information about my condition which caused me significant distress, yet I felt I received no emotional support—I was simply instructed to attend the practice for an appointment. When I eventually came in, I was required to wait outside in heavy rain for around 25 minutes, which made me late for my appointment. After being invited inside, I waited a further 15 minutes before being seen. The clinician who attended did not introduce themselves or greet me, instead immediately instructing me to lie on the examination bed and undress. I was upset and anxious at this point, but was not offered any covering for privacy or dignity. The clinician stood at a distance, observed briefly for a few seconds, confirmed the suspected condition, and asked me to get dressed before leaving the room, stating someone would contact me about treatment within hours. I was left feeling distressed, embarrassed and humiliated with no explanation or reassurance. When the follow-up call came, the clinician appeared to lack information about my case and, when I asked questions, they paused to search online before reading information aloud to me. Although I did eventually receive treatment, I chose to pursue this privately rather than return to this practice. The experience has left me with lasting negative feelings—even passing the surgery now causes me discomfort as I recall how poorly I was treated. I have also found the reception staff to be unhelpful and unprofessional. Based on my experience and feedback from others registered here, I would caution against choosing this practice.
Robert H.