Ardingly Court Surgery
Iryna V. one year ago • From Google
Bad
Left without being seen after poor communication
I found my visit to be quite unsatisfactory. I arrived on time for my appointment, completed the check-in process, and subsequently waited considerably longer than expected without being called through. I noticed that several patients who came in after me were seen ahead of me, and I received no communication about the delay or what was happening. When I enquired at the reception desk, I was informed that there was a delay with the clinician. After waiting further and asking for an update again, I was told there were technical difficulties affecting the schedule. Due to feeling unwell, I was unable to continue waiting and ultimately left without being able to see the clinician. Given that this is a healthcare setting where patients arrive while experiencing health concerns, the absence of clear communication and attentiveness to patients' needs felt inadequate. I departed feeling overlooked and as though my appointment held little importance. This was a disappointing experience overall.
I would not recommend registering at this practice. The reception staff were unwelcoming and dismissive, leaving me outside in wet weather with my young children despite my medical exemption from..
Ardingly Court Surgery
Lorraine N.
The entire experience has been consistently courteous and professional. I have not encountered any issues at this practice, and the level of communication maintained throughout has been outstanding.
Ardingly Court Surgery
Tas B.
I believe this practice provides excellent care. The clinical team listens attentively and maintains a non-judgmental approach.
Ardingly Court Surgery
Sameh N.
The communication and service quality at this practice fell short of expectations, with front desk staff appearing unhelpful and a general lack of engagement throughout my experience. This was among..
Ardingly Court Surgery
Otto S.
I was somewhat apprehensive after reading negative feedback online, but I attended my initial appointment at this practice this week and found it to be excellent. The healthcare professional was..
Ardingly Court Surgery
Ivy R.
I found my experience at this practice to be quite disappointing. The reception team came across as unwelcoming and unhelpful, with an approach to communication that I found off-putting. The..
Ardingly Court Surgery
Vykkye A.
You may need to wait beyond your scheduled appointment slot, but that's fairly typical at most busy medical practices. I've consistently had a satisfactory experience here. Perhaps this is partly..
Ardingly Court Surgery
eva e.
The receptionist's manner came across as discourteous and lacking in professionalism. When seeking an appointment or a callback from a clinician, there should be no need for confrontation,..
Ardingly Court Surgery
Kizz K.
I have had an extremely negative experience with this surgery and would not recommend it. The team members have been unhelpful, and I have found the clinical staff to be ineffective on most..
Ardingly Court Surgery
Danny W.
This surgery has consistently failed to meet my needs over a decade regarding my mental wellbeing and complex trauma-related condition. I sought assistance repeatedly over many years, experiencing..
Ardingly Court Surgery
Richard A.
It's disappointing to see the lack of continuity in care at this practice. While some team members are genuinely helpful and pleasant, others come across as unwelcoming and seem poorly suited to..
Ardingly Court Surgery
Jessica W.
I have had a positive experience at this GP practice. The consultations I have received have been satisfactory and the administrative team have been helpful and organised. However, I find the online..
Ardingly Court Surgery
Penelope P.
I recently joined this practice and found the reception team to be welcoming and supportive. The clinical staff have taken the time to discuss my health concerns and have been thorough in their..
Ardingly Court Surgery
Ernesta P.
My child required antibiotics for a respiratory condition. The experience was disappointing, as we were discharged without thorough examination simply because she appeared well at that particular..
Ardingly Court Surgery
Craig H.
I found the experience quite frustrating. The advice I received seemed inconsistent depending on who I spoke with. On multiple occasions when I called, I was told I would be speaking with a..
Ardingly Court Surgery
Dani G.
Disappointing experience overall. I experienced a lengthy delay of several months before receiving a diagnosis for my mental health condition. Despite expressing serious concerns about my..
Ardingly Court Surgery
Charmaine L.
A member of the reception team displayed a dismissive attitude and appeared unwilling to assist during a phone interaction. The call was disconnected on two occasions, and when I rang back to..
Ardingly Court Surgery
William S.
A locum clinician provided me with a rapid response to a health concern several years ago that I felt was invaluable. Throughout recent times I have found the reception staff to be genuinely..
Ardingly Court Surgery
Chantelle R.
I was treated with nothing but respect and kindness throughout my visit. I recently attended an appointment regarding a matter that made me feel quite anxious, and the healthcare professional I saw..
Ardingly Court Surgery
Anonymouse
Dr Olivia Lemareka was the kindest GP i have ever had! She was so considered, holistic and caring, giving time for a thorough consideration of my experiences and queries regarding my menopause and..
Ardingly Court Surgery
Rosy R.