Borough Road & Nunthorpe Medical Group

What kind of medical practice closes on weekends when I'm working throughout the week? How am I supposed to get an appointment when the surgery isn't open at times that would work for my schedule?

The receptionist's demeanor was quite poor and rather abrupt. They were not particularly helpful, and it would be beneficial if the reception team received training in telephone communication skills.

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

The nursing staff member at this location displayed a dismissive approach during my visit. They appeared unwilling to listen to my concerns in full detail and were unable to provide helpful guidance..

I have had a very poor experience with this practice overall. I have been a patient here for many years and have built a long-standing relationship with the clinic. I have been dealing with a..

I would like to commend the practice located on the main road. I was seen today by an advanced nurse practitioner who identified my issue, provided me with helpful information about my condition and..

I called the practice and waited for a callback after selecting the appropriate option. When someone called me back, I spoke with a member of staff who seemed unhelpful. I was trying to reschedule..

I have been a patient at this practice for a considerable time. Unfortunately, the quality of service has declined from what it once was. Getting through to speak with someone or securing an..

Outstanding quality of care and service provided at this practice.

The entire team has been friendly and courteous, and I have no complaints about their manner. However, obtaining an appointment is extremely challenging, with waiting times stretching to 8 weeks or..

I have been a patient here for around 6 years and have found little to complain about. The practice has consistently provided good care for both myself and my family member. Like many surgeries,..

Would not recommend. The service has been disappointing. The waiting area appears empty despite difficulty obtaining appointments. The practice does not seem responsive to patient concerns..

The conduct displayed was unsatisfactory.

I have been a patient at this practice for a considerable time and have consistently experienced helpful, accommodating, friendly and courteous service.

The prescription inquiry line opens at 2pm, and when calling at that time while being first in the queue, it typically takes around 35 minutes before someone answers. This extended wait has been..

One out of five stars is actually too generous for this practice. Obtaining an appointment is extremely challenging. Telephone calls go unanswered. The digital appointment system through the NHS app..

I have been attending this surgery for some time and feel that my care has been inadequate and that my concerns have not been properly addressed. I attended an appointment where the clinician was..

The practice was not particularly helpful when I needed to obtain eye drops following surgery. My elderly disabled father was about to run out of his antibiotic eye drops, and when I contacted the..

The service has declined significantly over the years. What was once an excellent practice has become disappointing. Getting past the reception desk is challenging, and the overall standard of care..

The clinical staff were friendly and professional, however the reception team seemed disorganised, lacked responsiveness and appeared dismissive. The practice was previously of a higher standard.