Fenham Hall Surgery

The medical professionals and nursing team demonstrate strong competence and training. All members of staff are notably helpful and collaborative.

The receptionist came across as abrupt and dismissive. During my interaction, she spoke over me and prevented me from expressing myself fully. When I mentioned this, she responded defensively with a..

I consistently have positive experiences at this practice. The team members are always supportive and attentive. The premises are well-maintained and kept to a high standard of cleanliness.

The practice appears to show inconsistency in how appointment availability is offered to different patients. There are concerns that certain individuals may receive preferential access to..

The medical professionals and team members at this practice have consistently demonstrated helpfulness and friendliness. The local community is fortunate to have this facility available. For..

When calling to book appointments, I have found the reception staff to be quite rude and abrupt. This behaviour is really quite disappointing and seems unnecessary. I work with people in my own job..

A member of the reception team came across as dismissive and lacking in empathy when discussing health concerns. Their communication style felt robotic and distant, with the repeated suggestion to..

The practice appears to be primarily staffed by administrative and nursing personnel, with limited availability of medical practitioners.

The reception team consistently responds promptly to calls and maintains a friendly, cheerful demeanor while assisting with enquiries :)

An excellent medical practice with caring and responsive healthcare professionals and administrative staff. I have consistently had positive experiences throughout my time as a patient there.

I have had one excellent experience at this surgery since becoming a patient several years ago, and that was with a clinician who genuinely engaged with me and made me feel valued and heard. I have..

I have had a positive experience with this practice over a considerable period of time. On a couple of occasions when I have reached out, I have been able to access an appointment on the same day...

The receptionist staff have consistently provided a poor experience that has significantly impacted my satisfaction with the practice. I am considering leaving due to these ongoing interactions at..

I recently attended my GP practice for a routine blood test. The clinician was exceptionally supportive, gave me their full attention to discuss my concerns, and provided helpful guidance. The..

I have been a patient at this practice for many years. This is the second occasion on which I have been unable to secure an appointment for a ear-related condition, and on the previous instance the..

I have been attending this practice for over a decade. During my time as a patient here, the standard of care and services provided has been excellent.

The receptionist was quite curt and seemed dismissive during my call. She interrupted me before I could finish explaining my situation and simply stated that no appointments were available, then..

I've been in the UK for nearly two decades and this is the most positive GP experience I've had. When I first needed care after relocating to the area, I hadn't yet completed registration, but the..

Over the past year, I was able to see my usual healthcare provider only once, and I have not received any appointments this year despite needing assistance. I appreciate the care provided, though I..

Excellent experience with a welcoming and approachable team. The appointment scheduling worked well for us, and both my family and I were very satisfied with our visit.