KO

Kathryn O. 2 years ago • From Google

Rating

Bad

Lengthy wait times and limited doctor access

I initiated my call at position 13 in the queue, and after a grueling 50-minute wait, I had only advanced to the second spot. This is simply unacceptable, and the surgery must urgently reevaluate its morning call management system. My experience with the doctors themselves is limited, as during my last five attempts to seek medical attention for an elderly family member, we were unable to secure an in-person appointment. Instead, we had to settle for phone consultations to discuss and diagnose issues. Given the rapid growth of our town, it's imperative that the Clinical Commissioning Group reassess the current GP situation. The existing medical coverage is clearly insufficient to meet the needs of our expanding population, leaving many residents frustrated and underserved.

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