The New Coningsby Surgery
PL
Paulina L. one year ago • From Google
Bad
I am extremely disappointed with the standard of care provided at this practice. The appointment availability is problematic—if a suggested time slot does not work for you, obtaining an alternative can take several days or weeks, and even receiving a response to requests is slow. Communication overall feels inadequate. When consultations do eventually occur, the approach appears superficial, relying on basic information rather than thorough investigation, which feels like something one could research independently at home. Rather than conducting comprehensive investigations into health concerns, the practice seems to adopt a trial-and-error approach with medications, hoping that various treatments will eventually prove effective. In my case, despite having a thyroid-related concern, I received only a standard screening rather than more detailed testing, despite the initial results being unremarkable. Instead of identifying the underlying cause, I was prescribed one medication, then another, with limited explanation of the reasoning. When I questioned this approach, the response suggested simply observing whether treatments would help. Following a lack of improvement, I felt compelled to lodge a formal complaint and subsequently sought private healthcare to receive what I considered more appropriate care. Even routine blood tests involve lengthy delays, and testing facilities are not conveniently located but situated in a different area. The organisational inefficiency is striking. The system appears to contribute to NHS pressures—patients experience repeated appointments and referrals, which perpetuates waiting list issues. If patients were assessed and treated promptly with proper diagnostic focus, waiting times might reduce significantly. My previous experience with healthcare systems elsewhere has given me perspective that the current approach here could benefit from examining practices used in other countries. I cannot recommend this practice to anyone who prioritises their health.
Jess H.