WW

Winter W. one year ago • From Google

Rating

Excellent

Lifesaver Rachel saves the day with kindness

When I needed a medical note through the Evergreen App and received an incorrect document, I contacted the surgery. The wait time was incredibly frustrating - I was caller number 11, but it took over two hours just to reach caller number three. Just as I finally got close to being served, the phone line abruptly disconnected on their end. Fortunately, I visited the surgery in person, where Rachel assisted me. Her approach was exceptional - she listened carefully to my entire situation and promptly resolved the issue with remarkable efficiency. I sincerely hope all staff members could emulate Rachel's compassionate and patient-focused attitude. She genuinely understands and addresses patients' needs with remarkable dedication. The NHS and The Loxford Practice should be incredibly proud to have such an outstanding representative like Rachel.

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