WG

William G. 7 years ago • From Google

Rating

Bad

Locked doors with no warning for a simple errand

I made the effort to walk to the practice on a pleasant day, which took over twenty minutes. Upon arrival, I found the entrance doors locked despite being able to see staff members inside near the reception area engaged in conversation. Despite attempting to open the door multiple times, they did not acknowledge my presence. The closure was due to staff training activities. My visit was only to obtain hearing aid batteries. I checked with the pharmacy, which remained open, but they were unable to assist with my request. I believe the pharmacy could potentially handle routine items such as hearing aid batteries in situations where the main surgery is closed. The pharmacy appeared quiet with no other customers present at the time. While I am reasonably mobile and found this situation merely inconvenient, I am concerned about what would happen to less able-bodied patients who might arrive to find the facility inaccessible. It should not be necessary to consult the website to determine whether the surgery is operating. The experience was disappointing overall.

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