Wibsey & Queensbury Medical Centre
Kay B. 9 months ago • From Google
Bad
Long phone queue despite few callers
I waited on hold for an extended period despite appearing to be the only caller in the queue. The phone line did not seem to be adequately staffed. I was calling to inquire about a repeat medication request that had been submitted to the system several days prior and had not yet been processed. I found this experience to be very disappointing and frustrating.
I was considering registering with a practice in the local area, but after my interaction with the reception staff, I decided to look elsewhere. I was also surprised to learn that appointments are..
Wibsey & Queensbury Medical Centre
janine d.
It is challenging to secure an appointment at this practice. On the occasions when I have been able to book one, the surgery appears understaffed with limited availability, and the clinical..
Wibsey & Queensbury Medical Centre
Paul W.
I have been a long-standing patient at this practice since childhood, but I have found the experience increasingly frustrating over the past several years. Obtaining an appointment with a clinician..
Wibsey & Queensbury Medical Centre
Elizabeth F.
Excellent medical professionals and I've always had positive interactions with the front desk staff. I've found that treating people with courtesy tends to result in courteous treatment in return.
Wibsey & Queensbury Medical Centre
Karen C.
I was very upset to learn that my elderly mother had a distressing experience at the surgery. She returned home upset following her visit, and I felt concerned about how she was treated during her..
Wibsey & Queensbury Medical Centre
Arfan S.
I have been a patient at this practice for quite some time, but I have noticed a significant decline in the quality of care recently. The level of attention given to patients appears to have..
Wibsey & Queensbury Medical Centre
Zahra I.
I would not recommend this practice. The telephone lines are extremely difficult to reach, requiring numerous attempts to connect during morning appointment booking times. When contact is finally..
Wibsey & Queensbury Medical Centre
Dale B.
I have never experienced such poor accessibility at a medical practice. I attempted numerous calls this morning in an effort to secure an appointment, and despite visiting the surgery in person, I..
Wibsey & Queensbury Medical Centre
Rocker B.
Provide Me A Physician Provide me a physician round and stout, Compact in frame with a sturdy bout, A rotund figure with a soothing touch Who'll never insist on asking too much That I surrender all..
Wibsey & Queensbury Medical Centre
Stephen A.
The practice felt somewhat disorganised during the pandemic period, with limited waiting space available. Capacity was restricted to one person at a time in the waiting area. Things should hopefully..
Wibsey & Queensbury Medical Centre
Melvyn D.
Accessing medical appointments at times can be challenging.
Wibsey & Queensbury Medical Centre
Honesty p.
I registered with this practice twice, first time was approximately seven years ago and they provided excellent care... Since relocating back to the area and re-registering, I have found it quite..
Wibsey & Queensbury Medical Centre
Kay B.
I waited on hold for an extended period despite appearing to be the only caller in the queue. The phone line did not seem to be adequately staffed. I was calling to inquire about a repeat medication..
Wibsey & Queensbury Medical Centre
Andy B.
The car park situation is problematic with limited spaces shared with nearby businesses. I have mobility difficulties and struggle to stand for extended periods, yet the waiting area only..
Wibsey & Queensbury Medical Centre
Lesley T.
I have been attempting to secure an appointment for the past three weeks by calling the surgery each morning starting at 8 am. On most occasions, I either receive a message indicating they cannot..
Wibsey & Queensbury Medical Centre
Phumuzile H.
Extremely disappointing experience with this medical practice. Since the pandemic, I have found it nearly impossible to secure an appointment with a GP. The telephone lines remain constantly engaged..
Wibsey & Queensbury Medical Centre
Joanne R.
My spouse has been dealing with elevated blood pressure for more than a year and continues to seek answers regarding the underlying cause (he maintains a healthy weight and exercises regularly). He..
Wibsey & Queensbury Medical Centre
S A.
The telephone lines are consistently busy for extended periods, and I have been unable to reach anyone despite attempting contact over several days. If the practice is experiencing high call..
Wibsey & Queensbury Medical Centre
Katarzyna K.
Overall good practice with some excellent clinicians who listen attentively and demonstrate genuine care for their patients. However, I had a concerning experience with another clinician regarding a..
Wibsey & Queensbury Medical Centre
Eva R.
Extremely positive experience. The practice demonstrated exceptional support when a family member required care coordination following a health incident and subsequently arranged a smooth transition..
Wibsey & Queensbury Medical Centre
Qaiser A.