JA

Jennifer A. 2 years ago • From Google

Rating

Bad

Long phone queue during lunch closure hours

I called the practice and waited on hold for over an hour while in second position in the queue. When someone finally answered, they explained that the surgery closes during the midday period, and indicated I should not have been kept waiting. I felt my time was wasted when the telephone lines should have been unavailable during closure hours. It would be more helpful if the lines were closed during this time so patients are not left waiting unnecessarily.

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