Burnbrae Surgery (Haxby Group)

I have been with this practice for 40 years and I must say the service has deteriorated significantly. I have been disconnected twice this week already. I am currently in bed experiencing widespread..

Spent over an hour waiting in the telephone queue to contact the practice and had only progressed to third in line. The wait time was quite lengthy.

I received excellent care during my visit. The team was extremely supportive and attentive to my needs.

The practice is quite hectic, but once you manage to get an appointment and see a clinician, your issues tend to be resolved promptly.

The experience was disappointing overall, with only a handful of staff members demonstrating genuine care and concern.

I once arranged a telephone appointment to go over my medication concerns, but I waited throughout the day without receiving a call back. I felt compelled to visit in person to raise this issue, and..

My previous review reflected two stars, but there has been a noticeable improvement since then. The care I received during my most recent appointment was excellent, which is why I am pleased to..

I found the staff to be quite unwelcoming and unhelpful. There were several instances where I was told I would receive a call that never materialised, and when I followed up, I was met with denial..

Have been removed from the patient list on two separate occasions without receiving any prior notification. I only became aware of the situation when trying to schedule an appointment and was..

The practice has recently changed ownership. Scheduling appointments can occasionally be challenging. Overall, the clinical staff provide good care.

It is challenging to provide a rating given that I am unable to secure an appointment.

Disappointing experience with the registration process. I have been unable to complete registration for over two weeks. The staff at the reception desk seemed either unmotivated or insufficiently..

The reception staff member's approach today fell short of expected customer service standards and would benefit from additional training in this area.

Apart from a few initial issues when the practice changed management, I have experienced no problems whatsoever. Even during the pandemic, I have been able to see clinicians or access telephone..

I submitted an online request for a telephone consultation and received a response within an hour, with an appointment arranged for the same day just two hours later. My previous experiences with..

It is extremely difficult to reach the practice by telephone. On attempting to call, I experienced a lengthy wait time while positioned first in the queue.

I have been attending this practice for approximately six years and have consistently found their service to be exceptional. They exceed my expectations in every way, and for the first time I feel..

Steer clear of this practice!! I sustained an ankle injury that was examined and radiographed at a minor injuries unit five days prior (no fracture identified but weight-bearing is not possible). I..

I was registered with the surgery from July 2020 until 2024, and I'd like to share my personal experience in hopes that it helps others make informed decisions. Initially, I was assigned to one..

Excellent service. Submitted an online appointment request in the early afternoon and received a phone call within half an hour to offer an available slot later that same day due to a cancellation...