Cestria Health Centre
AA
Adrian A. 2 years ago • From Google
Bad
I can only give one star as lower ratings aren't available. I called at 8:30 this morning and was told I was 37th in the queue. When I eventually spoke to the receptionist, I explained I needed to see a doctor. Rather than booking an appointment, I was directed to speak with the pharmacist instead. I'm uncertain how the receptionist determined this was the appropriate course of action. The receptionist said the pharmacist would call me back, and whilst the call came through reasonably quickly, the pharmacist suggested I might need a doctor but offered to see me first and arrange a doctor's appointment if necessary. I travelled to the pharmacy and was informed the pharmacist was busy and might take around half an hour. As I couldn't wait, I was asked to return after 2:30. When I came back, I was again told I would need to see a doctor. The pharmacist took a referral to the surgery, and I went home. Shortly after arriving home, a different receptionist called to say a doctor would contact me soon. Over an hour passed before the doctor rang, advising I needed an appointment at 5:30, which I accepted. This meant a third trip to the surgery that day. I waited in the reception area until 6:10 before being seen. I required medication, but the pharmacy had closed by 6 o'clock, so I had to wait until the following day to collect it. Had I been given an appointment during my initial call this morning, the entire situation could have been resolved much more efficiently.
Adrian A.