Ripon Spa Surgery

We are so fortunate to have such an outstanding surgery. From first contact with reception to the clinical nursing and medical team, everyone is caring and compassionate. The system of having a phone..

I find it quite frustrating that the appointment booking system requires submitting details about your concern via text rather than being able to discuss it directly with reception staff over the..

The practice consistently has availability when appointments are needed. The team members are friendly and supportive throughout visits.

I have not been seen by a clinician for a year and have only had one appointment with a nurse practitioner during this time. Given my chronic health condition requiring regular monitoring, this level..

Took my father for his vaccination appointment on a Sunday. The nursing staff member was attending to another patient when they finished, and asked if I was having the same procedure. I explained..

It's quite difficult to get through on the telephone.

I am, regrettably, a frequent visitor to this practice with my child and have nothing but positive feedback to offer. They consistently manage to accommodate us for appointments, frequently at brief..

We relocated to this area through military service. At my previous posting, I had experienced a serious motor vehicle accident. Following assessments at medical centres and hospitals in my former..

A good practice being let down by one receptionist whose manner and helpfulness fell short of expectations.

I was seen very quickly, the receptionist was very friendly and the clinician was thorough, knowledgeable and kind. Thank you.

The clinical staff at the surgery are excellent and consistently demonstrate respect towards patients. However, the reception experience detracts from the overall quality of care. I often finish..

I feel fortunate to have access to this service. The team demonstrates kindness, capability and genuine care, all delivered with a welcome touch of humour. I'm very appreciative.

The practice would benefit from having additional reception staff who demonstrate greater compassion and empathy. While many team members are pleasant, I found my recent interaction with one member..

I feel that the clinical team at this practice may have lost sight of the fact that patients fund the service through taxation and should not be shuttled between appointments simply to be told..

Recently relocated to the area and submitted an online consultation regarding some ongoing medical investigations I was undergoing. A clinician contacted me within 24 hours, helped arrange my..

My husband and I have been registered at this practice since we relocated to the area over a decade ago. I manage several ongoing health conditions and take multiple medications. We see a clinician..

I waited on hold for an extended period while positioned in the queue. The total time spent attempting to reach someone was considerable and frustrating, with no successful connection made despite..

The issue stems from interactions with a member of the reception team whose manner came across as dismissive and unhelpful. During conversations about scheduling and urgent care needs, there were..

I have been attempting to contact the practice by phone without success. I am trying to notify them that I will not be attending my scheduled blood test today following an interaction with reception..

Consistently demonstrated helpfulness and worked through matters in a prompt manner.