LS

Lee S. 6 months ago • From Google

Rating

Bad

Long phone queue, then sent to hospital without help

I had a disappointing experience at this GP practice. I called early in the morning and was eventually called back when it was my turn. However, I was informed that they were unable to see patients and was directed to attend the hospital instead. Upon arrival at the hospital, I was advised the waiting time would exceed three hours due to high patient numbers. I felt concerned about being sent to a crowded hospital environment for such an extended wait given my respiratory health needs. Throughout the process, I received no medication or practical support, and felt largely unsupported in managing my situation. I found this experience frustrating and felt the practice did not meet the standard of care I would have expected.

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