RS

Rosalie S. 3 months ago • From Google

Rating

Bad

Long phone queue wait for appointment booking

Attempted to contact the practice to schedule an appointment and was first in the queue, yet experienced a wait of over 25 minutes before the call was picked up. Was told that only a single staff member was handling incoming calls at that time on a Monday morning when demand is typically high. The local area has expanded considerably in recent years, yet it appears the practice continues to operate with minimal call-handling capacity during peak periods. This situation may contribute to patients seeking alternative care options. The practice's performance appears to have declined since the pandemic, and there are concerns about the effectiveness of current management practices.

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