Albany House Surgery

We have tremendous respect for this practice. The clinical team members are exceptionally knowledgeable and demonstrate genuine care towards their patients, responding promptly to any issues or..

Wonderful experience with the clinical staff and very supportive front desk team!

Unsuitable for its intended function.

The practice appears reluctant to offer appointments regardless of how promptly you contact them. The team can come across as unhelpful and tend to indicate they are unable to assist unless the..

I have been a patient at this practice for quite some time, and I have noticed a significant decline in the quality of service recently. There is a receptionist whose demeanor comes across as..

Straightforward to contact, competent medical staff who respond promptly to enquiries

Attempted to call the surgery this morning and joined the phone queue at 8.30am with over 30 people ahead. Within two minutes, a recorded message indicated that all routine appointments had been..

The reception staff interactions have been disappointing and left me feeling unheard. During consultations, I've felt that my concerns weren't fully listened to and that assumptions were made about..

Apart from a two year period when I was outside the practice area, I have found this surgery to be excellent. The clinical staff demonstrate genuine compassion in their approach, and while telephone..

Since registering at this practice, the service has been excellent. The clinical team and staff members are remarkably helpful and welcoming and deserve recognition for their efforts.

I have had an extremely negative experience with this practice spanning more than two decades regarding my mental health support. I also feel that a serious health condition affecting a family..

I have been a patient at this practice for the majority of my life and have consistently experienced no issues, receiving outstanding care throughout my time here.

Excellent experience with both the front desk staff and clinical team. I would suggest this practice to others.

It took more than two months and repeated follow-ups to obtain a straightforward medication request. The clinical staff have been pleasant when contact has been possible, though opportunities to..

I have decided to leave this practice due to a lack of confidence in their service. My experience today was very disappointing: I spent an hour and a half waiting in the phone queue. When I finally..

Outstanding guidance and care provided.

We had a wonderful experience receiving our vaccination at the practice. The entire team, including those assisting as volunteers, delivered an excellent service. Everyone demonstrated genuine..

The staff were unhelpful, and the phone lines were extremely difficult to get through on. The wait times were frustrating. My wife, who was at an advanced stage of pregnancy, had to hold for an..

I have been a patient at this surgery since relocating to the area approximately a year and a half ago. Throughout my time here, I have consistently experienced helpfulness and compassion from all..

The clinicians at this practice are genuinely excellent and demonstrate real care, and the administrative team are equally supportive and helpful. Appointment availability is something that causes..