Laura I. 9 months ago • From Google
Bad
Whenever I contact the practice by phone, I experience lengthy delays before reaching someone, and I have found some of the front desk team to be unhelpful and dismissive in their manner. The time spent waiting on hold is considerable and frustrating.
veronica f.
9 months ago I'm very satisfied with my experience.
Adrian S.
5 years ago I have been liaising with this practice on behalf of my elderly relative and have found the process quite challenging throughout. Communication could be clearer, as explanations often lack..
David E.
3 years ago Attended an urgent appointment with my granddaughter. The healthcare professional who saw us demonstrated excellent professionalism and established a wonderful rapport with my young granddaughter...
Karen H.
5 years ago The clinical staff have been excellent and provided me with substantial support, however my experience with the reception team has been less positive. On one occasion, I observed a member of the..
cindy a.
8 months ago Absolutely fantastic service. I felt genuinely listened to and the staff member was amazing and very professional.
Jane H.
9 months ago The clinical staff members were very patient and friendly during my visit with my young infant.
pamela f.
10 months ago Good medical staff. However, the reception area could benefit from additional support, as wait times at the front desk seem lengthy even when you're first in the queue.
Michael B.
9 months ago I attended my annual checkup today and encountered a very friendly and approachable clinician who created a relaxed atmosphere with good humour throughout the appointment. This was exactly what I..
Ian H.
9 months ago The staff member I saw was lovely.
Amanda B.
7 months ago The reception team presents significant challenges, and the practice overall appears to lack a patient-centred approach. While most staff members conduct themselves professionally, a few individuals..
lesley n.
4 years ago I attended an appointment today and noticed the music playing in the background was quite loud rather than providing subtle ambient sound.
Susan H.
2 years ago Today I called on my way home from work hoping to get an emergency appointment, as I had been experiencing significant discomfort throughout the day. A telephone appointment was arranged and within..
Gurdy G.
one year ago The demeanor displayed when contacting the practice is rather disappointing, with a somewhat dismissive approach rather than genuinely hearing what the patient is calling about. There appears to be..
Diana W.
9 months ago Caring, skilled, and well-organised care
Jenna S.
7 months ago I was quite anxious about my visit, but the healthcare professional put me at ease and reassured me that everything would be fine. They offered the possibility of seeing the same staff member on..
Moses O.
9 months ago Excellent team members who are both approachable and competent in their roles.
Jeff W.
8 months ago A member of the phlebotomy team took my bloods today and I found them to be very nice, friendly and helpful. Thumbs up. They were spot on time too.
Norman P.
9 months ago Demonstrated a professional approach combined with genuine attentiveness to patient needs.
Stephen F.
9 months ago Absolutely excellent. This practice is exceptionally well run - highly professional and the entire team are genuinely outstanding.
John M.