SR

Sara R. 2 years ago • From Google

Rating

Bad

Long phone queues and frustrating appointment booking process

Extremely disappointing. I rang at 8.30 to arrange an appointment for my child. Following a 10-minute wait, I was informed that I needed to submit a form through the online consultation system, which I completed. The response indicated that an in-person assessment was necessary rather than a remote consultation. I called back at 9 and was told someone would contact me to schedule an appointment. At 9.13, I received a message asking me to ring back to book. When I finally got through at 9.25, I was informed that they had attempted to reach me (though I did not receive any call) and that appointments were now fully booked, with the earliest available slot being 4pm. My child is 6 years old and experiencing chest discomfort and pain across the left side of the body. Having to wait throughout the day for an assessment felt far from reassuring.

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