NL

Nicola L. 5 years ago • From Google

Rating

Bad

Long phone queues and refused face-to-face appointments

I have found this medical practice to be deeply unsatisfactory. They have declined to offer an in-person appointment for my son despite his ongoing illness, insisting on telephone consultations only. Following a remote assessment where a viral condition was suspected, my son was advised to undergo blood tests. When I attempted to follow up on this today, I experienced significant difficulties contacting the practice. After waiting in a queue and spending considerable time on hold, my call went unanswered. I feel the level of service and responsiveness falls well short of what I would expect from a healthcare provider.

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