OC

Oedipus C. 4 years ago • From Google

Rating

Bad

Long phone queues and remote diagnosis concerns

After spending half an hour in a telephone queue and providing my medical history to reception staff, I received a diagnosis based solely on a description of my symptoms and photographs sent to the clinician. I question whether this approach demonstrates the level of professionalism and care I would expect. Additionally, I had concerns about the service provided by the associated pharmacy.

Haxby and Wigginton Health Centre

4 years ago

Our team will take down your details and input these into the online system when you call. Alternatively you can do this yourself more quickly using the online tool on our website - haxbygroup.co.uk - a doctor will then look at these details using our sophisticated digital management tool (KLINIK) before directing you to the right care or treatment. This is a state-of-the-art system and we have been rated as outstanding by the CQC ( one of the only in York to get this rating) on the basis of this process. It is safe and maintains all standards and duty of care. If you have any specific concerns please contact our patient engagement team at your surgery. I terms of the pharmacy, you would need to contact them direct as this service is not run by our team, Thanks

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