Haxby and Wigginton Health Centre
4 years agoOedipus C. 5 years ago • From Google
Bad
Long phone queues and remote diagnosis concerns
After spending half an hour in a telephone queue and providing my medical history to reception staff, I received a diagnosis based solely on a description of my symptoms and photographs sent to the clinician. I question whether this approach demonstrates the level of professionalism and care I would expect. Additionally, I had concerns about the service provided by the associated pharmacy.
Haxby and Wigginton Health Centre
4 years agoOur team will take down your details and input these into the online system when you call. Alternatively you can do this yourself more quickly using the online tool on our website - haxbygroup.co.uk - a doctor will then look at these details using our sophisticated digital management tool (KLINIK) before directing you to the right care or treatment. This is a state-of-the-art system and we have been rated as outstanding by the CQC ( one of the only in York to get this rating) on the basis of this process. It is safe and maintains all standards and duty of care. If you have any specific concerns please contact our patient engagement team at your surgery. I terms of the pharmacy, you would need to contact them direct as this service is not run by our team, Thanks
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Linda W.
Excellent service across all aspects, from the ease of booking an appointment through to the consultation itself and subsequent follow-up care. Thank you very much for the assistance provided to my..
Haxby and Wigginton Health Centre
Matt B.
The level of organisation and mishandling at this practice resembles a chaotic establishment, though the situation is far from amusing. The reception team appear to find the disorder rather..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
M F.
I would like to express my gratitude to everyone who contributed to the vaccination programme. The entire operation was well-organised and professionally managed by all involved. I would..
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Darren D.
Absolutely frustrating as usual! I requested a routine screening that health information everywhere encourages people to pursue, and instead I was told I need to present with specific concerns..
Haxby and Wigginton Health Centre
Rowland H.
When will the practice's contact information be updated on the website? It would be helpful if patients could reach the surgery easily to book appointments through current and accurate phone details.
Haxby and Wigginton Health Centre
Rob C.
Dear Mr Cohen, I am sorry you have had cause to complain. I have asked my deputy manager, Nicole Zannikos, to contact you to investigate this further and find out what happened, with a view to..
Haxby and Wigginton Health Centre
Paige W.
I am very disappointed that my daughter's routine immunisations have been cancelled on multiple occasions, each time just an hour before the scheduled appointment. The same healthcare professional..
Haxby and Wigginton Health Centre
Pauline M.
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
jane h.
I contacted the surgery on behalf of my elderly relative who had run very low on essential medication for their condition. The team arranged for the prescription to be sent promptly to the local..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Rob L.
The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
peter w.
The practice needs to improve its organisation. I was unable to obtain blood forms due to printer issues. I visited multiple locations, encountering various obstacles including one being closed,..
Haxby and Wigginton Health Centre
Vicky B.