Borough Road & Nunthorpe Medical Group
MM
Mahdi M. 4 years ago • From Google
Bad
Waiting times on the telephone are frequently lengthy, often extending to half an hour or more. The practice attributes this to current pressures, though I observed similar delays occurring prior to these circumstances as well. The turnaround for administrative tasks such as email responses, prescription processing, referrals, and correspondence falls short of acceptable standards. When requesting a straightforward letter, I needed to follow up multiple times over several weeks, only to receive a document containing inaccuracies. Upon raising concerns about this, I encountered an unhelpful response. Subsequently, I escalated the matter to management and endured a further three-week delay before obtaining the letter I had requested and paid for. Administrative processes are also problematic, though this reflects broader systemic issues rather than being unique to this practice. The wider healthcare system appears to struggle with efficiency in this regard. The clinical expertise available is inconsistent and sometimes lacking. However, I recognise this may be a wider concern across the sector rather than isolated to this surgery. The healthcare system generally appears to face challenges in consistently delivering high-quality clinical care, and finding practitioners of exceptional standard can be difficult. Additionally, the reception staff are not consistently courteous. Some interactions have been notably unpleasant and confrontational.
Charles C.