Armley Moor Health Centre
Vicky T. 3 years ago • From Google
Bad
Long phone queues and slow appointment access
Contacting the practice or securing an appointment appears to be quite challenging. I recently waited approximately 35 minutes while on hold and had only progressed from 14th to 5th in the queue. Regardless of when I attempt to call, I consistently experience waits exceeding 30 minutes. It seems the reception team may be understaffed or unavailable to take calls. Since reception calls typically shouldn't require extended waiting periods, the prolonged hold times suggest there may be insufficient staffing to manage call volumes. Additionally, I've received inaccurate information from reception staff on several occasions. I believe the reception team would benefit from additional training before providing guidance, or alternatively, such advice should be directed exclusively to clinical staff.
Again another horrible experience. Queued up at 7.30am to ensure I would be seen by a doctor. I have severe pain in my abdomen. Had to give a urine sample and then saw a doctor at 9am. I was told I..
Armley Moor Health Centre
paul s.
I have found it extremely challenging to secure appointments at this practice, particularly while managing work commitments. Available slots are typically several weeks in the future, and when I..
Armley Moor Health Centre
C W.
Unfortunately, I cannot rate lower than one star, though I wish I could. I had concerns regarding the handling of patient privacy. I would recommend considering alternative healthcare providers.
Armley Moor Health Centre
Jashan L.
Had a wonderful visit. The team demonstrated genuine compassion and attentiveness throughout my appointment.
Armley Moor Health Centre
Beckham M.
I felt that this practice does not prioritise mental health support adequately. The reception team appeared indifferent to patient concerns, and accessing appointments with qualified professionals..
Armley Moor Health Centre
Vadims B.
The staff came across as unwelcoming, and I found it extremely difficult to secure an appointment. I was unable to book in a new family member, which was frustrating. I am considering changing my GP..
Armley Moor Health Centre
Patie D.
The service I received today was excellent. The clinician was caring, helpful and supportive, providing me with all the information I needed. Thank you for your dedication to supporting my health..
Armley Moor Health Centre
Stuart B.
Please accept this as a verified review. A healthcare professional came to visit my elderly relative today. They demonstrated courtesy, professionalism and appeared genuinely attentive to their..
Armley Moor Health Centre
G M.
Positive experience with the service provided
Armley Moor Health Centre
YorkshireGamer Y.
Working full time makes it challenging to reach the practice or secure an appointment. The practice has a reputation locally as being difficult to access. I haven't had substantial contact with the..
Armley Moor Health Centre
Rebecca W.
After being on hold for an extended period on the telephone, I was informed that no appointments were available. I found this deeply frustrating. Despite explaining that my child experiences anxiety..
Armley Moor Health Centre
Jeanett W.
I have had considerable difficulty accessing medical support at this practice. Over the course of a week, I have repeatedly attempted to make contact, only to encounter unavailability. When I have..
Armley Moor Health Centre
Tomasz S.
I have repeatedly had to contact reception via email to request a prescription renewal, typically every couple of months. On this occasion, after waiting a week, I discovered that my request had not..
Armley Moor Health Centre
Reece M.
The staff members are pleasant and approachable, however the overall customer service experience leaves much to be desired. I attended my appointment at the scheduled time but was informed I would..
Armley Moor Health Centre
Łukasz K.
The reception staff provided information over the phone that I found misleading. My wife and I needed to register elsewhere because obtaining an appointment here proved difficult. I attempted to..
Armley Moor Health Centre
Natalia B.
I have been attempting to book an appointment for a family member with multiple health concerns who requires urgent medical attention. Despite calling at the start of each day over several..
Armley Moor Health Centre
Nelly e.
I attended my general practice appointment for a health consultation.
Armley Moor Health Centre
Kelly L.
It's quite frustrating that advance appointments for non-urgent matters cannot be scheduled several weeks in advance. There is a non-urgent appointment request form available, but the follow-up..
Armley Moor Health Centre
MeMyselfandThatGuy M.
I have been unable to secure an appointment at this practice. When I ring at the start of the day, I find myself positioned far back in the queue. After waiting approximately 40 minutes on the..
Armley Moor Health Centre
Sally G.
I have been attempting to secure a routine appointment for the past couple of weeks without success, as the practice appears to be fully booked whenever I manage to get through. This has been quite..
Armley Moor Health Centre
Irene Bendler