VT

Vicky T. 3 years ago • From Google

Rating

Bad

Long phone queues and slow appointment access

Contacting the practice or securing an appointment appears to be quite challenging. I recently waited approximately 35 minutes while on hold and had only progressed from 14th to 5th in the queue. Regardless of when I attempt to call, I consistently experience waits exceeding 30 minutes. It seems the reception team may be understaffed or unavailable to take calls. Since reception calls typically shouldn't require extended waiting periods, the prolonged hold times suggest there may be insufficient staffing to manage call volumes. Additionally, I've received inaccurate information from reception staff on several occasions. I believe the reception team would benefit from additional training before providing guidance, or alternatively, such advice should be directed exclusively to clinical staff.

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