Clifton Court Medical Practice
GR
Gn R. 7 years ago • From Google
Bad
The service provided falls significantly short of acceptable standards. Administrative processes are deeply problematic, with urgent referrals failing to materialise and routine tasks requiring repeated phone calls to complete. Appointment availability is extremely limited, with extended waiting times when attempting to book, and correspondence through email and post appears unreliable. Clinical care raises serious concerns. Staff appear to lack basic procedural competency in fundamental tasks, and medication recommendations have been made without adequate consideration of documented medical history, creating potential safety risks. There appears to be insufficient attention paid to patient records prior to consultations. The overall management and training of staff appears inadequate, and the facility itself requires improvement in cleanliness and maintenance standards, including basic supplies such as hand sanitiser. The practice seems unable to manage conditions beyond straightforward presentations. The experience has been sufficiently poor that alternative healthcare provision will be sought immediately, and this practice will not be returned to.
Corrie M.