GG

Giuseppina G. one year ago • From Google

Rating

Bad

Long phone queues and unhelpful blood result responses

I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach someone. When I finally got through, I was informed that there were no updates available on my urgent blood results, despite the surgery confirming they had received them. I was told that because I had seen an out of hours doctor, the surgery was unable to pursue the results and would need to wait before following them up. I found this explanation frustrating and concerning, particularly for patients who may rely on timely results for their health. The lengthy wait time to get through was attributed to staffing levels at the time. I have made a formal complaint and am considering registering with an alternative surgery.

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