Eden Medical Group

Not satisfactory and did not provide the assistance needed.

I was informed that same-day appointments cannot be booked, yet I'm puzzled how there are no available slots for several days ahead. When I rang early this morning, I was twentieth in the queue, and..

We relocated to Carlisle approximately a year ago and selected this practice as our local healthcare provider. The care we have received has been outstanding, with excellent support during a period..

Extremely poor service - would give lower rating if possible. After spending two days attempting to obtain a medical certificate for a back condition while currently unable to stand, sit or walk for..

A clinician at this practice is exceptional and demonstrates outstanding clinical skills alongside excellent patient interaction. This practitioner restores confidence in a system often under..

This surgery has not met my expectations. I experienced poor service at the reception desk, where I felt the staff member was not sufficiently engaged or attentive to their role. When professionals..

The surgery falls short of expectations. There appears to be a lack of concern for patient needs. When someone contacts the practice seeking assistance, they may be informed that appointments are..

The new triage system appears to have limitations that affect its usefulness. The online form is only accessible during standard business hours, which seems counterintuitive for a digital service..

Among the less satisfactory medical practices encountered in the country.

What a disappointing experience at this surgery. I found the reception staff to be rather unhelpful and dismissive in their manner.

Had to give this 5 star review for the support I received. The best advice and reassurance for women going through this life stage that you can get. Such a relief to get someone who empathises and..

A young patient was given an appointment while experiencing significant pain, only to have it cancelled due to scheduling delays. When contacting the practice to discuss this, the patient was..

The reception staff came across as unwelcoming and dismissive. There were concerns about the accuracy of information provided regarding prescriptions, and the overall interaction left me feeling..

Absolutely a joke this practice. Today tried ringing them and just got an engaged tone.

I am unable to provide a positive rating for this medical practice due to significant difficulties in booking an appointment with a clinician. Additionally, my interactions with the reception staff..

It is difficult to obtain an appointment when required, which makes the service feel ineffective.

The reception team fell short of expectations when I needed urgent medication support. I received inconsistent information from different staff members, and felt that my concerns were not properly..

Called at 8:30am and found myself 17th in the queue. As someone with an autoimmune condition, I was unable to secure an appointment despite trying repeatedly over several days. The receptionist..

Called the practice today and was informed that my registration had been removed, which came as a complete shock.

After waiting over an hour on the telephone, the earliest available appointment offered was nearly three weeks away. It seems questionable whether there are sufficient clinical staff available. It..