Cambridge Medical Group
DT
Deanna T. one year ago • From Google
Bad
I was a patient at this GP surgery for nearly two years before deciding to transfer back to my former practice due to several difficulties I experienced. The primary issue centres on the lengthy delays involved in scheduling appointments. I was repeatedly kept waiting on the telephone for extended periods, which proved very frustrating when attempting to address my healthcare needs. The reception team also presented challenges. I found their approach to be unhelpful, which did not give me confidence or make me feel appreciated as a patient. Additionally, the premises themselves appeared poorly maintained, creating an unwelcoming atmosphere. I made multiple attempts over an extended period to arrange an appointment for routine health checks but ultimately abandoned these efforts due to the obstacles encountered. By contrast, my previous surgery demonstrated greater efficiency, a more welcoming approach, and better standards of cleanliness. In summary, this GP surgery would benefit from substantial improvements to both its appointment scheduling processes and its approach to patient service. Until such changes are implemented, I would be unable to recommend it to others.
James R.