SD

Satvir D. 5 years ago • From Google

Rating

Bad

Long phone queues make appointments nearly impossible

I have been a patient at this practice for a considerable length of time and have noticed a significant decline in the standard of care provided. The practice appears to be failing to meet the needs of its patients. This morning I telephoned the surgery promptly at opening time to request a telephone consultation for my relative who has been experiencing worsening leg discomfort. After waiting on hold, my call was answered several minutes later. I was then presented with limited options: either accept a callback from a different location where the clinician would not be familiar with my relative's medical background, which would also require someone to collect any necessary medication, or attempt to call back at opening time the following day. I pointed out that I had already called at opening time today. Obtaining an appointment at this practice feels like a matter of chance, whether attempting to book by telephone or in person. It is increasingly challenging to secure a consultation with a clinician. Patients are being encouraged to contact their GP practice about health concerns, yet the reality of accessing appointments makes this guidance difficult to follow.

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