All Saints Medical Centre
Satvir D. 5 years ago • From Google
Bad
Long phone queues make appointments nearly impossible
I have been a patient at this practice for a considerable length of time and have noticed a significant decline in the standard of care provided. The practice appears to be failing to meet the needs of its patients. This morning I telephoned the surgery promptly at opening time to request a telephone consultation for my relative who has been experiencing worsening leg discomfort. After waiting on hold, my call was answered several minutes later. I was then presented with limited options: either accept a callback from a different location where the clinician would not be familiar with my relative's medical background, which would also require someone to collect any necessary medication, or attempt to call back at opening time the following day. I pointed out that I had already called at opening time today. Obtaining an appointment at this practice feels like a matter of chance, whether attempting to book by telephone or in person. It is increasingly challenging to secure a consultation with a clinician. Patients are being encouraged to contact their GP practice about health concerns, yet the reality of accessing appointments makes this guidance difficult to follow.
I have been a patient at this practice for over 30 years and I must say the doctor here is excellent.
All Saints Medical Centre
London G.
This practice appears to be among the most challenging surgeries to access. The availability of remote consultation slots seems quite limited, making it extremely difficult to obtain telephone..
All Saints Medical Centre
Joy A.
This practice fell significantly short of my expectations.
All Saints Medical Centre
Kamaljit D.
The staff came across as unhelpful and dismissive, showing little willingness to listen to my concerns. Securing an appointment has become an incredibly difficult process. It's disappointing to note..
All Saints Medical Centre
Daniel D.
Reception staff were helpful and efficient. Unfortunately, my consultation was disappointing. The clinician made little effort to understand my situation and frequently interrupted me during the..
All Saints Medical Centre
EJ H.
I have been a patient at this practice for many years and previously found the service to be excellent, however the standard of care has noticeably declined over the recent period. Both the..
All Saints Medical Centre
Gette S.
I have been attending this GP practice for over two decades and have consistently found it satisfactory, particularly regarding the ability to secure appointments within acceptable timeframes..
All Saints Medical Centre
Magda H.
My time at this practice was disappointing and extended longer than necessary. The reception staff displayed unprofessional conduct on multiple occasions, including providing incorrect appointment..
All Saints Medical Centre
yovkoto y.
Unwelcoming and disappointing service experience!
All Saints Medical Centre
Vicki W.
I'm puzzled by some of the critical feedback this practice receives. Throughout my visits, I've consistently experienced patience and understanding from both the clinical staff and reception team...
All Saints Medical Centre
Oyindamola A.
The reception team were pleasant and provided excellent assistance. The appointment was scheduled promptly. The practice offers a self-service station where patients can conveniently measure their..
All Saints Medical Centre
Veronica E.
The overall experience at this practice was disappointing, with particular concerns regarding the service provided by the front desk staff.
All Saints Medical Centre
Big M.
I have experienced ongoing difficulties obtaining my medication despite having a chronic health condition, and the inability to access my prescriptions has significantly impacted my mental wellbeing..
All Saints Medical Centre
Dave L.
Had an appointment scheduled for 7:15 only to be informed that the clinician was unavailable due to illness. The appointment had been arranged earlier that morning at 9 o'clock. I have a medical..
All Saints Medical Centre
Nova H.
I have decided to leave this practice after being a patient here for many years. The website continues to display incomplete features that have been marked as 'coming soon' for an extended period...
All Saints Medical Centre
katrina d.
Unable to process a referral accurately. Consulted with two clinicians, one of whom did not follow through on what they indicated they would do, and the other interrupted me while I was responding..
All Saints Medical Centre
Anthony L.
My partner experiences allergic reactions to certain animals and when visiting the practice, she felt she had to persistently request testing. The clinician suggested a blood test for allergies,..
All Saints Medical Centre
Rahul S.
I wish I could give a lower rating. The service was extremely disappointing and frustrating. The staff seemed uninterested in listening to concerns during phone consultations, appearing more focused..
All Saints Medical Centre
Robert F.
The receptionist's manner towards me was not pleasant.
All Saints Medical Centre
Melody B.
Why bother writing a review for an NHS surgery, it's not a private facility. Go and get a job that allows you to access a private surgery with a perfect reception and waiting area. Jokes aside, when..
All Saints Medical Centre
Anne A.