AC

Alan C. 2 years ago • From Google

Rating

Great

Long phone queues make booking appointments frustrating

When someone is seeking a routine appointment that does not require urgent assessment and would be satisfied with any available slot within the coming week or fortnight, it seems inefficient to wait on hold for extended periods (with many other callers ahead) only to be informed that no same-day slots remain and to be asked to call back the following day, when this pattern is likely to repeat itself. It would appear more practical if reception staff could reserve an appointment at an upcoming available time during the week, or alternatively, could record a brief summary of the presenting concerns so that the relevant clinician might contact the patient in return.

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