The Village Surgery
RB
Robert B. 2 years ago • From Google
Poor
Called during morning hours and spent the entire duration listening to a recorded message repeatedly encouraging patience with reception staff, despite the phones remaining unanswered. My spouse previously worked as a GP receptionist for an extended period, so we are aware that certain days of the week present higher demand. The practice should acknowledge this as well and ensure adequate staffing levels to manage call volumes. Speaking with an actual person would be preferable to automated messaging.
Stuart R.