Mayfield Medical Centre
JL
Joan L. 4 years ago • From Google
Bad
After spending 25 minutes waiting to reach someone on the phone, I eventually spoke with a receptionist who informed me that a telephone appointment would not be available for nearly three weeks. I explained that I had been experiencing discoloration and numbness in my fingers for several weeks, which was causing me significant concern. Two days later, I attended the practice in person, and a clinician who was present in the reception area advised me to attend hospital without delay, suggesting a potentially serious circulatory issue. I was frustrated to learn that this urgent concern warranted immediate hospital referral, yet I had been told just days earlier that I would need to wait nearly three weeks for even a telephone consultation. I feel the standard of care at this practice has deteriorated considerably. Additionally, I recall a previous occasion when a clinician at the practice provided a diagnosis that later proved to be incorrect, which has further affected my confidence in the service provided.
Sophie a.