The Mullion & Constantine Group Practice

Long phone wait cost money to call in

I received a message this morning asking me to call the surgery. The automated system indicated I was first in the queue to wait, however I remained on hold for 25 minutes. This is particularly frustrating on Monday mornings, and the phone call cost me £7.50 on my landline. The charge is unacceptable, especially since my landline is bundled with my internet service. I find it hard to believe that being next in the queue should require such a lengthy wait. I feel the surgery's service standards are declining week after week.