Kensington Street Health Centre

This GP practice has been extremely frustrating to deal with. Attempting to reach someone by phone proves to be a lengthy process, with multiple call attempts needed before successfully connecting..

I had a frustrating experience trying to contact the practice. After spending considerable time on a phone call using the number displayed online, I was informed that I had reached the wrong..

Was incredibly supportive throughout the care period, with regular home visits offered simply to check in. Following the patient's passing, the practice reached out to see how I was managing and..

Attending the hospital would result in faster service than attempting to reach reception by telephone. I visited in person and observed the reception staff appearing to be unoccupied, which was..

I recently attended an appointment at a local medical centre. Unfortunately, the experience fell significantly short of my expectations. The healthcare professional appeared dismissive of my..

This practice has been frustrating to deal with. When attempting to access referral services, I consistently encountered messages indicating they were not currently accepting requests. Over recent..

I have submitted a formal complaint to the Ombudsman Service regarding the quality of service at this practice. I experienced unhelpful attitudes from reception staff and found the management..

I've been attempting to provide feedback regarding the updated appointment system introduced recently, following communications that were shared through various channels. I attempted to locate an..

This practice has not met my expectations. The appointment booking process has been frustrating, with extended wait times when attempting to schedule a consultation. When I finally reached someone,..

What on earth is this new system and why am I being required to use it? I've been attending this practice for many years. I recall the service being considerably better previously. It seems odd that..

This is an excellent medical practice with outstanding healthcare professionals.

I have attempted to schedule an appointment on three separate occasions by phoning at 8am. On each attempt, I found myself in a queue with a significant number of other callers ahead of me. I opted..

I found this to be an unsafe environment with staff who seemed uncaring and indifferent. Regardless of a patient's age or the seriousness of their health concerns, the necessary care does not appear..

I have been attempting to reach the practice by telephone for several consecutive days during morning hours without receiving a response. This morning I waited on hold for an extended period without..

Experienced a lengthy wait of approximately one and a half hours when attempting to book an appointment by telephone this morning. The service fell well short of expectations.

The service fell short of expectations. The response time was disappointingly lengthy and frustrating. I spent considerable time attempting to reach someone by phone without a satisfactory outcome...

Extremely disappointing. I attempted to schedule an appointment for my mother over several consecutive days. The telephone lines remained consistently busy throughout extended operating hours...

I attempted to contact the practice repeatedly over the course of a week without success. When I visited in person to arrange an appointment for my mother, as telephone calls went unanswered for..

I have been unable to secure an appointment at the practice, either by telephone or through the online booking system. The online service is intended to be continuously available for patients to..

The telephone service provided fell short of expected standards and would benefit from additional staff training.