Kensington Street Health Centre

This practice has significant issues with their telephone system, which leaves callers waiting on hold for extended periods. Additionally, some of the reception staff could benefit from improving..

This practice has been frustrating to deal with. When attempting to access referral services, I consistently encountered messages indicating they were not currently accepting requests. Over recent..

I had a very disappointing experience at this practice.

Is anyone else experiencing issues at this GP surgery where prescriptions are not being issued and no explanation is provided, leaving you without necessary medications for extended periods? If you..

I had a deeply negative experience with this practice. I am concerned about the care provided to families. A relative attended the reception as they were unable to order their medication by..

Called repeatedly without success, and eventually had to take time away from work to visit in person for something that could have been resolved quickly over the telephone. The practice appears to..

I have been unable to secure an appointment at the practice, either by telephone or through the online booking system. The online service is intended to be continuously available for patients to..

I have experienced significant difficulty obtaining appointments for myself and my family member. On a recent occasion, I waited considerably long to reach the practice only to be informed that no..

The service fell short of expectations. The response time was disappointingly lengthy and frustrating. I spent considerable time attempting to reach someone by phone without a satisfactory outcome...

I recently attended my appointment at the practice and received excellent care. The clinician I saw was particularly skilled at making me feel comfortable about a sensitive health concern, provided..

My elderly relative who is registered at this practice has experienced difficulty obtaining an appointment due to challenges reaching the surgery by telephone. Additionally, there have been delays..

This has been the most frustrating GP practice experience I have had. Obtaining an appointment here seems nearly impossible compared to other healthcare providers I have used. The online booking..

The healthcare professional I saw was very humble and kind, and demonstrated excellent listening skills when addressing my concerns. I felt thoroughly satisfied with the care I received and would be..

I found this to be an unsafe environment with staff who seemed uncaring and indifferent. Regardless of a patient's age or the seriousness of their health concerns, the necessary care does not appear..

This practice has significant operational shortcomings and inefficiencies that fall well below acceptable standards.

Extremely difficult to reach by telephone and unable to get through when attempting to contact the practice. Would rate lower if the system allowed it.

The telephone service provided fell short of expected standards and would benefit from additional staff training.

Excellent team, please continue with the great effort.

This is an excellent medical practice with outstanding healthcare professionals.

I have been attempting to contact the practice for the past two weeks without success, as the telephone line remains constantly engaged and calls go unanswered. This makes it difficult to access..