Risedale Surgery

Attempted to arrange a call with the practice as in-person appointments appeared unavailable. I was informed that a telephone consultation could be scheduled for the following week, or alternatively..

It seems that face-to-face appointments are no longer available at this practice, regardless of how unwell a patient may be. The surgery appears to offer only telephone consultations, which..

This practice appears to be among the less satisfactory options locally. Face-to-face consultations are not readily available, and telephone appointments typically involve lengthy waiting periods...

This appears to be one of the poorest medical practices I have encountered. The appointment system is problematic, with phone consultations only and an extensive waiting period, which feels like a..

Had a cardiac test completed which indicated a potential finding. I was advised I would receive follow-up contact but have not heard back. I subsequently sent a written request to discuss the..

The reception team's service has declined noticeably. I'm accustomed to a smaller practice where the staff were friendly and familiar with patients, so the change has been disappointing. It's made..

I have found this to be the most unsatisfactory medical practice I have experienced.

I found the experience to be quite disappointing. The practice seems unable to dedicate adequate time to patients. I previously attended a different surgery where I received much better care, but..

Poor service and a lack of compassion characterise my experience here. There are long gaps between appointments, and when you finally get seen you feel hurried through, unable to raise all your..

I was very frustrated with my recent phone interaction regarding appointment availability. The receptionist informed me that the earliest appointment was several weeks away, despite my ongoing..

The service fell significantly short of expectations. The reception experience was disappointing, and obtaining an appointment proved to be a frustrating struggle. The overall approach felt..

Absolutely terrible service. I attempted to call multiple times today and was unable to get through, as the line kept disconnecting with a message indicating they were too busy.

This practice has significant issues with communication and responsiveness. Promised callbacks do not materialise, and there have been instances where referrals were not made when they should have..

The reception staff were unhelpful when I requested an appointment. After considerable effort, I was eventually offered a single slot that unfortunately fell on one of my working days. No..

Frustrated with the process of contacting the surgery for medical concerns, only to encounter barriers at the reception desk. This led to needing to seek help from other healthcare professionals and..

Once you have secured an appointment, I would generally suggest the surgery is worth recommending. However, there can be significant delays in reaching the reception team to book an appointment in..

The practice has significant issues. I've awarded 1 star primarily because the reception team and medication management staff are pleasant; otherwise the rating would be lower. I've experienced..

I was able to see a clinician very quickly this morning when I needed help with a respiratory issue.

I have been attending this practice for a considerable period of time. During times when I required assistance, I felt that the level of support provided by most of the clinical staff fell short of..

I recently called to book an appointment and waited a considerable time before speaking with reception staff. I was informed that appointments could only be scheduled for the same day I required..