Humbleyard Practice

I have consistently received excellent service from this practice. The reception team has always been pleasant and accommodating, and all members of the clinical staff have provided me with..

I have consistently found the practice team to be efficient and supportive despite the considerable demands they face. Perhaps those leaving feedback might consider directing their concerns toward..

I have been attempting to contact the practice for three days without success, as the telephone lines are consistently engaged when I call at opening time. When I have visited in person, I have been..

I felt the practice displayed an unhelpful attitude during my experience. I approached them about obtaining travel vaccinations, which I understood to be a service they offered. I began my request a..

Unable to assist, unwilling to assist, unclear which applies. Made multiple inquiries about when documentation would be authorised, received conflicting timescales of two weeks initially then eight..

Accessing healthcare through this supposed essential public service has been disappointing. Attempting to reach the practice by telephone is frustrating, and the online appointment system has very..

The surgery, which is part of a larger practice, has some genuinely pleasant reception staff. The clinical staff are approachable and friendly. However, there can be difficulties obtaining..

Heathersett: If I could give zero stars I would, reception staff do not appear to be adequately trained for their role, with interactions often becoming confrontational. The reception area itself..

The primary method for getting in touch involves completing an extensive online form, but this can only be submitted between 7am and 1pm. This restriction seems counterintuitive, as the main..

There is one particularly courteous and professional member of the reception team.

I spent an hour on the phone only to be informed that I would need to visit the walk-in centre as the practice was unable to provide the assistance I required.

Absolutely useless and a complete mess. Spend ages waiting on the phone and when you finally get through, they're unable to help at all! Hardly surprising given the practice's current difficulties!🙄

I have been a patient at this practice for over 13 years. I have experienced significant mental health challenges and have faced periods of severe crisis. Before receiving support from my current..

I found the experience at this surgery incredibly frustrating. Whenever I try to get in touch, I'm consistently directed to contact an alternative service. On this particular occasion, regarding a..

The practice is difficult to reach by telephone, and online appointment booking is restricted to a limited time window each day. This has been a frustrating experience compared to other medical..

It is challenging to reach someone who can assist, particularly for older individuals without internet access, which presents significant barriers. As someone who is elderly and managing health..

The team at one location were absolutely lovely - genuinely kind and patient, and I couldn't find fault with them. They resolved everything I needed very quickly. However, my experience at the other..

I experienced symptoms of a progressive neurological condition and requested an inpatient referral for additional diagnostic testing at a hospital trust in early February. I was informed that this..

Why is this practice still operating? Obtaining a GP appointment through this practice feels like an incredibly challenging and frustrating experience.

The surgery itself is adequate. However, the reception staff member I encountered was extremely unwelcoming and appeared dismissive of patients. They showed little willingness to assist and simply..