KB

Kevin B. 3 years ago • From Google

Rating

Bad

Long phone wait, unhelpful appointment outcome

This practice has been a disappointing experience when seeking assistance. My partner has been experiencing abdominal discomfort, and I spent considerable time on the phone from early morning attempting to secure an appointment. An appointment slot was eventually provided for the afternoon. When the practice called to confirm, I communicated that my partner was unwell and required medical attention. The clinician suggested attending the emergency department, stating they were unable to provide immediate support and that any specialist referral through their service would involve a lengthy waiting period. We proceeded to the emergency department, where we were informed that the GP practice would be better positioned to help. This back-and-forth between services has been frustrating and confusing.

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