Core Care Family Practice
Jamie-leigh M. 2 years ago • From Google
Bad
Long phone waits and dismissive responses from reception
I have found my experience as a patient at this practice to be disappointing. The reception team has presented challenges, with some staff members appearing unhelpful, and I have experienced lengthy waiting times when trying to reach the practice by phone. When contact is eventually made, I feel concerns are often redirected to other services rather than being addressed directly. The recent changes to how the practice manages prescriptions and appointments have also been frustrating. I believe the practice would benefit from reviewing its current systems and processes, as I feel these issues may impact patient retention and the practice's viability. However, I do recognise that there are some reception staff members who have provided positive interactions and appear genuinely committed to supporting patients. I would hope that the practice can improve its overall approach to better serve and support those who use its services.
I have found my experience as a patient at this practice to be disappointing. The reception team has presented challenges, with some staff members appearing unhelpful, and I have experienced lengthy..
Core Care Family Practice
Amy L.
I cannot speak highly enough of this practice. After being registered elsewhere where my care fell short of expectations, it is genuinely refreshing to be greeted with friendliness and..
Core Care Family Practice
Callum C.
I recently experienced a throat infection and contacted the practice yesterday requesting an urgent appointment. Rather than prioritising my health concerns, the receptionist declined to schedule me..
Core Care Family Practice
matthew s.
The practice only offers routine appointments on certain days of the week, which I found limiting.
Core Care Family Practice
Pete P.
The staff members have been unwelcoming, with the exception of one team member who was pleasant. The practice now requires calls during specific hours to request repeat medications, which presents..
Core Care Family Practice
Jacky B.
This has been one of the poorest medical practices I have experienced. It is difficult to obtain an appointment with the GP, as patients are often redirected to nursing staff or advised to attend..
Core Care Family Practice
sarah M.
During the summer months I developed a significant skin irritation that became extremely uncomfortable, causing me to scratch the affected area on my leg until it broke. I attempted to arrange an..
Core Care Family Practice
DAVID C.
It is difficult to secure an in-person appointment at this practice. The consultation process relies heavily on telephone callbacks, and discussions are limited to a single issue per call. Even when..
Core Care Family Practice
Theresa W.
The service I received was extremely disappointing. I contacted the practice regarding a referral for my mother in late May and early June, but no referral was ever submitted. I found this shocking..
Core Care Family Practice
Angela O.
The reception team member at this practice is such a valuable asset. They always sound cheerful, caring and genuinely helpful, going above and beyond to resolve any problems or queries. Thank you..
Core Care Family Practice
Louise B.
This practice appears to require significant improvements in its operations. The clinical staff seem unavailable frequently, with departures occurring during standard working hours. In my view,..
Core Care Family Practice
Emma T.
This practice has deteriorated significantly over time. It is unclear what the clinical staff are being compensated for, as they appear unavailable to see patients and instead request images..
Core Care Family Practice
Aleksandra F.
I had a very negative experience during my visits. On multiple occasions, I felt uncomfortable with questions asked about my background and the manner in which they were posed. Additionally, I was..
Core Care Family Practice
Freddie C.
I cannot fault this practice. Never any issues. Staff are amazing. The clinician I see is the most caring GP in the area by far! To the review stating concerns about experience level, how would you..
Core Care Family Practice
Migle G.
I attended an appointment recently for a blood test. The healthcare professional made multiple unsuccessful attempts to draw blood, which resulted in bruising to my arm that was visible the same..
Core Care Family Practice
Louise C.
I feel unheard at this practice. It's typically administrative staff who return my calls rather than clinical staff. Over the past four weeks, I've been struggling with severe pain and feel my..
Core Care Family Practice
Jamie-Leigh M.