Coulby Medical Practice
GE
Gillian E. 3 years ago • From Google
Bad
I sustained a rib injury approximately four weeks ago and needed to request a sick note through the online consultation system. The note was completed with errors, as a telephone request could not be processed despite waiting over twenty minutes. The sick note required correction and resubmission, which caused delays and resulted in lost income for me. A week later, I requested another week of sick leave documentation but received one covering a month instead. Once I was ready to return to work, I informed my employer and attended a back-to-work meeting. My employer explained that due to the nature of my injury, they would need me to be certified as fit to work, which seemed reasonable. However, after waiting almost two hours, I was informed the practice does not provide such certification. This has forced me to remain on sick leave, causing significant financial hardship. The clinician suggested I speak with my workplace occupational health service, which felt like the responsibility was being passed elsewhere when the practice had made the administrative errors and should resolve them. I feel caught in a frustrating cycle with no way forward. All I want is to return to work and support my family. I have been with this practice for many years and previously considered it excellent, but I am now questioning whether to continue here. The financial impact of these administrative issues is substantial, and I feel the practice should take responsibility for rectifying their mistakes. I understand the practice can provide fitness-to-work certification, but only as a paid service. It appears that bureaucratic processes take priority over supporting patients who genuinely want to return to work. This entire situation has been deeply frustrating.
Marc D.