Eden Medical Group

Disappointing experience at this practice. While I don't frequently need to attend, when I do require an appointment it's difficult to secure one despite calling at opening time, only to find..

Unless you woke up dead 😅 Stop complaining...some people are writing a whole essay to moan..ring 111 or visit A&E / CHOC if urgent. Get a grip, most NHS staff are overworked and underpaid, on top..

The new triage system appears to have limitations that affect its usefulness. The online form is only accessible during standard business hours, which seems counterintuitive for a digital service..

The reception team fell short of expectations when I needed urgent medication support. I received inconsistent information from different staff members, and felt that my concerns were not properly..

We have to call in the morning from 8am if we want an appointment on the day but the reception team don't answer the phones. I get put on hold for half an hour and still can't get through as I have..

It is difficult to secure an appointment at this practice, and the early morning telephone access system does not work well for everyone's circumstances.

The service here is extremely frustrating. It takes an exceptionally long time to reach someone, and once you do manage to get through, you're often told there are no available appointments. The..

Had to give this 5 star review for the support I received. The best advice and reassurance for women going through this life stage that you can get. Such a relief to get someone who empathises and..

Extremely disappointing experience. Attempted to contact the practice early in the morning but experienced lengthy wait times on the phone with no available slots. When I attended an urgent care..

Called the practice today and was informed that my registration had been removed, which came as a complete shock.

I attempted to contact the surgery in the morning and experienced significant difficulty reaching someone. After finally getting through following numerous attempts, I was placed in a queue for an..

The surgery falls short of expectations. There appears to be a lack of concern for patient needs. When someone contacts the practice seeking assistance, they may be informed that appointments are..

It was more straightforward to go directly to the emergency department rather than attempting to secure an appointment at this practice.

It took numerous attempts this morning just to get through to the practice, and after waiting over 40 minutes to speak with someone, I was told to call back the following day. Having struggled with..

Attempting to book an appointment by calling early in the morning, only to be informed after a lengthy wait that no slots are available that day and the next available appointment is several days..

I have been attempting to secure an appointment for the past couple of hours, however my phone calls have gone unanswered throughout this time.

The receptionist this morning provided unhelpful guidance and seemed disinterested in assisting me.

I have experienced two recent concerns with this practice. I received a letter in March of the previous year requesting that I arrange an appointment with a practice nurse. On three separate..

I've consistently found the reception team to be courteous and accommodating. While appointment availability can be challenging, it's important to acknowledge that this isn't a reflection of their..

I understand the practice faces significant pressures, however I felt that staff across all departments could be more proactive in communicating with patients. The lack of clarity around procedures..