Birkwood Medical Centre

I had scheduled an appointment for a booster vaccination at a medical centre I hadn't visited previously. Upon arrival, I was unable to enter through the doors and was instructed to use the bell...

It took considerably longer than expected to complete the registration process, and I have not yet had the opportunity to be seen by a clinician.

Throughout my time as a patient, I have encountered no issues whatsoever at this medical centre. The team members have consistently demonstrated kindness, thoughtfulness and genuine care,..

Attempting to call at 8 for an appointment resulted in getting through an hour later, only to find all slots were already taken. The appointment booking system seems poorly designed. The walk-in..

I would give a lower rating if possible, but one star is the minimum available. The appointment booking system is extremely frustrating. Calling at opening time puts you in a lengthy queue with many..

I recently paid £80 for a private online consultation lasting 20 minutes. Over the previous two weeks, I attempted multiple times to contact the surgery by phone but consistently found myself far..

Disappointing experience with this practice. The phone lines are frequently unavailable and the staff interactions were unwelcoming.

This surgery has not met my expectations. I have felt that my family and I have not been treated with the respect we deserve. Getting through on the phone takes considerable time, and we are..

This practice continues to implement procedures that feel outdated, requesting sensitive information through public address systems and exchanging documents via window access. Attempting to reach..

I spent over an hour waiting in a telephone queue before reaching someone. When I finally got through, I was informed that only emergency cases were being handled, but no guidance was provided about..

The front desk team were unhelpful and dismissive, appearing disinterested in assisting patients. They made inappropriate comments about my health matters rather than leaving such discussions to..

The reception team's demeanor left much to be desired during my visit.

I had a very negative experience during a recent phone call with reception staff. The person I spoke with came across as dismissive and unhelpful, which left me feeling stressed and uncomfortable. I..

I had to take my mother for an appointment at the healthcare facility, and it was a wonderful experience. The clinical staff were excellent with my mother, and I was very appreciative of the care..

Attended for my vaccination appointment and found the entire experience to be handled in a very professional manner throughout.

The morning telephone queue times are frustratingly long. Waiting periods at the practice exceed an hour even with a scheduled appointment slot, despite the reception area appearing quiet. Other..

This practice has significant issues that make it difficult to use. The reception team came across as unhelpful and dismissive, and the appointment system is extremely restrictive with very limited..

I found myself waiting in a telephone queue again. My regular medications have been removed from my medication list once more, which has prevented me from ordering them online. I inquired about why..

I have been attending this medical centre since childhood, during an era when continuity of care with a familiar practitioner was the norm. The practice has experienced a notable decline in service..

It can be challenging to secure an appointment, but once you do manage to see a clinician, the care provided is of good quality. The reception team's approach sometimes feels dismissive, and there..