Heaton Road Surgery

I found it very difficult to get through when trying to register at this practice. I experienced a health issue that I felt was not adequately addressed, and the infection progressed. After..

Inadequate communication has resulted in a disappointing and frustrating experience. While I recognise the challenges faced during recent times, I remain significantly dissatisfied with the level of..

I have received no assistance from this practice throughout my experience. I am currently in the process of applying for a significant opportunity and paid a fee to obtain medical documentation from..

I completed an online triage today and received a call back first thing from a clinician, with an appointment arranged the same day. The healthcare professional was lovely and managed to arrange a..

The clinical team here are truly excellent, and I was particularly impressed by their attentiveness and willingness to take action on concerns. The reception staff are warm, compassionate and..

I have consistently experienced difficulty reaching the practice by phone.

This practice consistently delivers a good service despite the significant demands they face. The team members are helpful and approachable, and the overall experience when arranging appointments or..

I would like to express my gratitude to the entire team at the surgery for providing an excellent and professional medical service that has been invaluable to me over many decades. Thank you.

The appointment availability window is limited to between 8:30 and 9:00 in the morning. When you attempt to book, you're often told that all slots are full for that day and asked to call back the..

I recently received excellent support when I contacted the practice for assistance. Following my call, I was promptly offered an appointment later that same day.

The medical team and front desk staff were approachable and supportive. I always felt kept in the loop without feeling patronised. The practice is quite busy, though they have recently introduced..

The team has consistently demonstrated warmth and approachability throughout my visits and telephone interactions with the practice.

This practice was previously excellent with readily available appointments and continuity of care with preferred clinicians. The experience has since declined significantly, with appointment waiting..

Several years ago I began experiencing discomfort in my upper abdominal area. Given a previous history of stomach-related issues, I reached out to my GP for guidance and was given antacid..

The e-consultation service is excellent for situations where immediate in-person appointments aren't necessary, such as requesting medications as needed or exploring potential referral options. My..

I've been a patient at this practice for a couple of years and have had a positive experience overall. Booking appointments has never been problematic, and the team members have always been..

This practice is difficult to access, requiring appointments to be booked well ahead of time. I was also concerned that medication was discontinued without prior consultation.

Positive experience with the medical team

The reception team's manner left much to be desired.

I felt very disappointed with my experience at this practice. I received a diagnosis over the phone for what I believed to be a common childhood rash condition, but when I was eventually able to see..