MR

Marcelle R. 2 months ago • From Google

Rating

Bad

Long phone waits and unhelpful reception staff

This appears to be another review that will likely be removed by the practice management. On nearly every occasion when contacting this practice, the reception experience tends to be disappointing. Staff interactions have often felt dismissive, impatient, and unhelpful. Calls are typically handled with minimal engagement, and there have been instances where phone lines appeared to go unattended for extended periods while staff were occupied with other activities. On a recent visit, after waiting on hold for a considerable length of time, I attended in person and observed that incoming calls seemed to be going unanswered. The overall experience left me feeling frustrated rather than supported. The online appointment booking system also appears to have significant issues, making it difficult to access care through either method. For anyone in this area seeking appointments, the process feels unnecessarily complicated and stressful.

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