Greenside Medical Practice
Marcelle R. 5 months ago • From Google
Bad
Long phone waits and unhelpful reception staff
This appears to be another review that will likely be removed by the practice management. On nearly every occasion when contacting this practice, the reception experience tends to be disappointing. Staff interactions have often felt dismissive, impatient, and unhelpful. Calls are typically handled with minimal engagement, and there have been instances where phone lines appeared to go unattended for extended periods while staff were occupied with other activities. On a recent visit, after waiting on hold for a considerable length of time, I attended in person and observed that incoming calls seemed to be going unanswered. The overall experience left me feeling frustrated rather than supported. The online appointment booking system also appears to have significant issues, making it difficult to access care through either method. For anyone in this area seeking appointments, the process feels unnecessarily complicated and stressful.
Overall, I received pleasant and efficient service. Thank you to the practice.
Greenside Medical Practice
peter c.
The physiotherapy professional demonstrated a high level of professionalism throughout the appointment. They were genuinely helpful and provided clear information. The guidance on self-management..
Greenside Medical Practice
Erica M.
The healthcare professional I saw was wonderful and provided excellent guidance that I really appreciated. The practice overall is satisfactory. However, I find it very difficult to secure doctor..
Greenside Medical Practice
Shea A.
Throughout this year, I have made numerous attempts to reach this practice by telephone over an extended period, frequently experiencing lengthy waiting times without receiving a response. This..
Greenside Medical Practice
David A.
I was grateful for the care and assistance I received during my visit to the practice.
Greenside Medical Practice
Elizabeth N.
I'm quite satisfied with the service provided.
Greenside Medical Practice
Maria F.
I was welcomed warmly at reception and received attentive care from the nursing staff. There was a slight delay before my appointment began.
Greenside Medical Practice
Yvonne F.
My appointment was excellent, with a friendly and professional healthcare professional who took time to address my concerns and ensured I didn't feel hurried.
Greenside Medical Practice
amanda s.
EXTREMELY DISAPPOINTING!!! The team appears to be unhelpful! I booked appointments with specific requirements. This was due to my mobility needs and in the case of my child, who has additional..
Greenside Medical Practice
Shamsudeen R.
The visit was very positive overall.
Greenside Medical Practice
Fatet A.
My appointment was wonderful as the entire team was friendly and welcoming.
Greenside Medical Practice
Qwesi D.
The reception staff were welcoming and courteous, asking thoughtful questions about my health and next steps. I appreciated the healthcare professional's genuine concern and attentive approach to my..
Greenside Medical Practice
Shamila S.
The surgery provided excellent service throughout my visit. The reception team were courteous and accommodating. The nursing staff member was exceptionally kind and demonstrated professionalism. I..
Greenside Medical Practice
marie l.
The physiotherapy professional I consulted with demonstrated helpfulness and professionalism throughout my interactions.
Greenside Medical Practice
Patrick W.
The nursing staff member was very pleasant and it was always a pleasure to see them.
Greenside Medical Practice
Jerry H.
Quick and efficient service, much appreciated.
Greenside Medical Practice
Ayushi V.
This GP practice has significant issues with appointment management. Cancellations occur without any notification through text or email, leaving patients unaware of changes. When attempting to..
Greenside Medical Practice
Chiamaka A.
I found my visit to the GP practice to be very rewarding. The team demonstrated genuine compassion, treated me with dignity, and showed a consistent readiness to assist. I was grateful for the..
Greenside Medical Practice
Jasmine J.
The clinician I saw took my somewhat unclear symptoms seriously and pursued further investigation. Their thorough approach meant that a serious condition was identified at a stage where treatment..
Greenside Medical Practice
Shamini T.
The receptionist at the practice was very helpful and caring, both in person and when speaking over the phone.
Greenside Medical Practice
Ndumo M.