BB

Ben B. 3 years ago • From Google

Rating

Bad

Long phone waits and unhelpful reception staff

I felt that the care provided did not meet my expectations for my young child, who was prescribed medication for digestive difficulties. My child has since experienced stomach discomfort and other gastrointestinal symptoms. When I contacted the practice to request a repeat prescription, I was informed that it had not been authorised and that an appointment would not be available for several days, which would result in a gap in medication and require starting the process from the beginning. The receptionist's manner was unhelpful and I did not feel supported during this interaction. I attempted to call again on a subsequent occasion but was unable to reach anyone after an extended wait time, at which point I ended the call. I was disappointed with the overall service provided by the practice.

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