Duke Street Surgery
Anne A. 3 years ago • From Google
Bad
Long phone waits make booking appointments frustrating
I have been a patient at this practice for approximately 16 or 17 years. The quality of care declined following the departure of one of the senior clinicians, and has continued to deteriorate more recently. I understand that another clinician has also left the practice, which may be contributing to the current situation. Attempting to book an appointment involves lengthy waiting times on the telephone, often exceeding 20 minutes. When contact is finally established, available slots are typically fully booked, and the practice appears reluctant to schedule appointments further in advance. Even when presenting documentation from hospital services, the practice appears unable to provide adequate staffing for follow-up care after procedures.
I have been consistently satisfied with the care provided over more than a decade, during which the team has regularly demonstrated exceptional commitment and support. I was so impressed with the..
Duke Street Surgery
Soph S.
I've always felt that the staff seemed disinterested and keen to move through appointments quickly rather than taking time with patients.
Duke Street Surgery
Stephen B.
I appreciate the positive feedback, but I notice the review provided is extremely brief. Here's the rewritten version: Excellent care provided.
Duke Street Surgery
Geoffrey D.
I have found this practice to be extremely unhelpful. I manage ongoing health conditions and depend on regular medication to maintain my wellbeing. Despite consistently requesting my prescriptions..
Duke Street Surgery
Linda A.
Excellent care provided by the entire team at the practice.
Duke Street Surgery
bu N.
People say this place has declined, but that is not true because they were never particularly strong to begin with. I recall this place with mixed feelings due to a healthcare experience that caused..
Duke Street Surgery
Lucy D.
This surgery has been my healthcare provider since childhood and I have found it to be excellent. The care I have received has been of a high standard, and I would strongly recommend this practice..
Duke Street Surgery
Scott S.
This practice has not met my expectations. I found the previous location more welcoming and would prefer to return to that environment.
Duke Street Surgery
Lucy L.
I felt dismissed when I sought assistance regarding a particular benefit application matter.
Duke Street Surgery
Mike J.
I have been a patient at this surgery for many years. Following changes in the management and retirement of the previous practitioners, there has been a noticeable decline in the standard of patient..
Duke Street Surgery
AstroLapse A.
I have struggled to secure appointments at this practice. The clinical staff appear to work remotely most of the time and are seldom present at the surgery itself. There have been recurring issues..
Duke Street Surgery
Holly H.
Absolutely terrible experience with the medical staff who seem unwilling to address any concerns whatsoever. I wish the previous surgery location was still operating as it was far superior. I'm..
Duke Street Surgery
funkmastermoon S.
The practice demonstrates adequate ethical standards overall. There have been challenges in obtaining prescribed treatments. The approach to care tends to be standardised rather than..
Duke Street Surgery
Keith M.
Absolutely wonderful, helpful team members throughout. Many thanks
Duke Street Surgery
Leyor L.
The practice has deteriorated significantly since a key clinician departed. I find the overall standard quite concerning and only attend when absolutely necessary, as I lack confidence in entrusting..
Duke Street Surgery
P B.
This practice was disappointing. If you are experiencing pain, be aware that there may be reluctance to prescribe pain relief medication, and you may be expected to manage discomfort with limited..
Duke Street Surgery
Clarisse E.
I have been a patient at this practice for a few years and have generally had positive experiences. The clinician I usually see is wonderful—genuinely caring and attentive to my needs. My baby's..
Duke Street Surgery
Beryl D.
It is challenging to provide feedback when securing an appointment proves so difficult. My previous GP practice, which was of excellent quality, unfortunately ceased operations following..
Duke Street Surgery
Marshall-Lee M.
Getting an appointment is extremely challenging given the limited window available during weekday mornings. Calling at any time outside of the exact opening hour means missing out on availability,..
Duke Street Surgery
Kelly B.
Only giving it 1 star. Struggled to secure an appointment with a significant wait time ahead. Visited a pharmacy who indicated a medical consultation was necessary. Called at the earliest..
Duke Street Surgery
Nicola S.