MP

Maria P. 2 years ago • From Google

Rating

Bad

Long phone waits, turned away without appointment

I waited for thirty minutes trying to reach someone on the phone. When they finally answered, I was told they were fully booked for the day and advised to either contact the out-of-hours service or return on Monday. Over the course of two weeks, I made multiple attempts to get through to my practice without success. On one occasion, I called at 8:30am and remained on hold for forty minutes, only to be informed that appointments were not available that day.

Seaside Medical Centre

2 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

Other reviews for Seaside Medical Centre