Bedlingtonshire Medical Practice
WG
Wayne G. one year ago • From Google
Bad
Following a transfer of care from the hospital, I was prescribed what appeared to be an incorrect dosage for my condition. After emailing the practice, I received a call explaining that the hospital had not communicated the updated prescription information, and staff indicated they were pursuing clarification. I was advised to continue with my original prescription dosage despite being informed it would deplete before a replacement could be arranged, with the understanding that a new prescription would be issued once the hospital confirmed the increased amount. However, despite the dosage being updated on the NHS app, no new prescription has been issued. When I attempted to reorder, I was directed to contact the prescription line during specific hours. My call to this line resulted in an extended wait of nearly an hour with no visibility of my position in the queue. I found it frustrating that I needed to spend considerable time resolving what appeared to be an administrative issue originating from the practice's end. When I called back after an extended hold period that ended without resolution, I was simply advised to try again later in the day. I felt that taking ownership of the error and proactively resolving it would have been a more appropriate response than placing the burden of correction back onto the patient.
Paul R.