Fieldview Surgery

I waited on hold for an extended period before the call disconnected. This represents a disappointing experience and is part of a pattern I have noticed. Following the recent change in management,..

I cannot speak highly enough of the exceptional care I have received at this practice. Following our relocation a couple of years ago, I have attended on three occasions when unwell, and each time..

This practice had a good reputation when we first registered, but the standard has declined significantly. Obtaining an appointment has become extremely difficult, and I've been unable to secure one..

The team here was pleasant and friendly.

Recently joined the practice and found the reception staff to be welcoming. Arranging my regular prescription was straightforward and was processed quickly within a few days.

This practice has not met my expectations. My partner has been attempting to access appointments and has repeatedly been directed to alternative services when she feels she requires a direct..

I felt that this practice did not prioritise patient care. When I called at the start of the day, I was seventh in the queue, and was informed that all appointments were fully booked. I mentioned..

If I could give a lower rating I would. The reception team often came across as curt and dismissive during my interactions, with only a few exceptions. The clinical staff did not communicate clearly..

I was near the front of the queue when I called the surgery at opening time to arrange a doctor's appointment, but by the time my call was answered just a few minutes later, all the available slots..

I have had a very poor experience with this practice. My father has been requesting a specialist referral for several months without receiving a response. His condition has since deteriorated..

The clinician demonstrated a manner that felt dismissive and patronising. Their approach lacked the warmth and genuine understanding that would have been appreciated during the consultation.

I've been waiting on hold for a considerable amount of time while trying to schedule an appointment for my child during my break from work. Despite being told I'm first in the queue, my position..

Everyone's experience differs, and this reflects my own. The clinician can be helpful on occasion but not consistently, and the practice management appears reluctant to acknowledge areas for..

The clinical care has improved recently, however the reception experience remains problematic. The reception team continues to be dismissive and unprofessional during phone interactions, which..

This practice has not met my expectations. After NHS 111 advised that my young child required an appointment within a specific timeframe, the receptionist informed me that no appointments were..

Excellent service with a professional approach to healthcare. The front desk staff are accommodating and waiting times are generally reasonable.

The reception staff at the practice provided me with more helpful guidance than I received from a clinician during my visit. I was told that nothing could be done to help my situation, only to..

A pleasant, compact practice. The clinician I saw demonstrates genuine listening skills and takes a holistic approach to healthcare. My previous experiences elsewhere involved practitioners being..

Called at exactly 8 when the surgery opened. I was number 15 in the queue!! When I eventually got through to reception I was informed there were no available appointments!! I was suggested to attend..

Attempting to secure an appointment feels frustrating, as the standard response is to visit the local walk-in centre instead. Additionally, when calling to book, there are long waits on the phone..