Heaton Road Surgery

The service provided was not helpful at all. I was unable to receive the assistance I needed for my dressing change and was instead directed to attend an alternative healthcare facility.

The clinical team here are truly excellent, and I was particularly impressed by their attentiveness and willingness to take action on concerns. The reception staff are warm, compassionate and..

Had a phone appointment and the clinician decided they wanted to see me in person. After explaining I could only attend the following day due to work commitments, they managed to fit me in at that..

I submitted an e-consult requesting a GP callback within 48 hours. I received a missed call the following day and called back promptly. The receptionist informed me that the GP had assessed my..

I have been attending this practice for three years and have consistently been satisfied with the care provided. The staff demonstrate politeness, competence, and efficiency in their approach.

I would like to express my gratitude to the entire team at the surgery for providing an excellent and professional medical service that has been invaluable to me over many decades. Thank you.

I have been very pleased with the prompt, efficient and personal service I have received from the NHS as coordinated by my GP over the last six weeks. I was aware of my symptoms and brought them to..

The team here demonstrates genuine compassion and attentiveness. They take time to hear what you have to say and respond thoughtfully to your needs. I'm grateful for the consistent care I've received.

The staff seemed disengaged, telephone queues were extremely lengthy, and there were multiple errors in handling my enquiries.

It is deeply disappointing how unhelpful this practice becomes when assistance is genuinely needed. After enduring a lengthy wait for someone to answer the telephone (whilst hearing automated..

Unsatisfactory experience at this practice.

I have consistently received excellent care at this practice. The healthcare professionals I have encountered have been attentive, compassionate, and supportive throughout my visits. I am very..

I recently received excellent support when I contacted the practice for assistance. Following my call, I was promptly offered an appointment later that same day.

It is genuinely difficult to secure an appointment at this practice. The consistent response received is that there are no available slots. This appears to be an ongoing issue.

Like many GP practices, appointments here typically involve a waiting period of around three weeks.

Absolutely dreadful experience. Not helpful whatsoever, and the manner during telephone interactions was particularly unkind. Thoroughly let down.

I made a trip from a distance to collect my medical records, but there was inconsistency in the timeframe I was given. Initially I was told it would take 15 days, but when I called to confirm, I was..

The team has consistently demonstrated warmth and approachability throughout my visits and telephone interactions with the practice.

I have consistently experienced difficulty reaching the practice by phone.

I have been waiting for a telephone appointment since early afternoon and it is now evening, and I still have not received a call. Given that I work in an area with limited connectivity, I had to..