Kinson Road Medical Centre
MP
Michael P. 4 years ago • From Google
Excellent
I registered my family with this practice over four decades ago and my wife and I have consistently received outstanding care from all staff members we have interacted with. During the recent pandemic period it was understandable that clinicians could only provide telephone consultations. These were readily accessible and proved as beneficial as circumstances allowed, which appeared to contrast with experiences reported at other facilities where obtaining any response was considerably more challenging. A clinician recently began treating me for an ear issue and I was pleasantly surprised to be offered an in-person appointment. In addition to arranging a specialist referral, the clinician identified something unusual in my other ear and attempted to address it, then sought a second opinion from a colleague who also attempted removal. An ear irrigation procedure was scheduled with a practice nurse for the following day, though this also did not successfully resolve the matter. The next afternoon I received a call from the specialist department at the local hospital arranging an appointment with an ear specialist nurse, where the item was successfully removed. I also received confirmation documentation from the practice regarding the specialist referral. I consider this to represent an excellent standard of service from both the practice and the wider NHS.
Karolina O.