Otterfield Medical Centre

I have been a patient at this practice for many years. The clinical staff are highly competent and provide good care, however the administrative team and front desk personnel have been unhelpful and..

The reception experience was disappointing, and I felt the patient care could have been much better.

I have visited the practice on several occasions and have also made numerous calls on my parents' behalf. On each visit and call, I have found the demeanor of the reception team to be unwelcoming...

The clinical staff members are competent and I have no concerns about their work, however I found the front desk team to be unhelpful. On multiple occasions when attempting to contact the practice..

Excellent reception team, outstanding clinical nursing staff, and highly professional and compassionate medical practitioners.

The experience has been satisfactory overall. I received good service during my visit. I was pleasantly surprised by the approach taken, as rather than being offered a basic over-the-counter remedy,..

We have consistently received same-day appointment availability for our family members, regardless of when we contact the surgery, and the care provided has always been suitable and well-managed...

I have been receiving repeated text messages from the surgery requesting a blood test appointment at 9am. When I contacted the reception team to clarify, I was told that a blood test was not..

This practice stands out as one of the finest I've experienced when it comes to how they treat patients. I've consistently found it straightforward to reach someone by telephone, and the staff have..

The service at this practice has been disappointing. There have been significant delays in obtaining prescriptions, resulting in extended periods without necessary medication.

This practice has not met my expectations. I have found it extremely difficult to secure an appointment and would prefer to seek care elsewhere.

The medical professionals at this practice are excellent, with particular appreciation for their willingness to assist and their compassionate approach to patient care. I believe this practice..

I had a very positive experience with the entire staff at this practice. The receptionists, clinical staff, administrative team, and all other members of the team demonstrated exceptional service...

I have been attempting to reach this surgery for several days without success, as the telephone line remains perpetually busy. They sent me a message asking me to call in order to arrange an..

The reception staff demonstrated poor communication skills and seemed unwilling to listen to patient concerns. When I mentioned having experienced a similar health issue previously and having..

I would not recommend registering with this practice. It has been my poorest experience with a GP surgery to date. The reception staff came across as unwelcoming and unhelpful. Obtaining contact..

I found my experience with this practice to be very disappointing. During a particular period, we made multiple attempts to obtain medical appointments for non-related health concerns and were..

This is an excellent medical centre. The entire team demonstrates exceptional helpfulness and courtesy. All of the doctors at the practice are outstanding and provide fantastic care.

I am giving a 5 star rating for the clinical staff here as they are excellent. They demonstrate genuine care and kindness. However, the reception team could be more welcoming, and I would rate that..

This was my first visit to Otterfield Medical Centre and it was an incredibly poor experience from start to finish. I received a notification suggesting I book a health check up. I followed the..